This document sets out the terms and conditions for using the website www.decoprim.md and all conditions for purchasing products and services sold through our website. The Privacy Policy, Return Policy, and any other documents constitute the content of this document, hereinafter referred to as the “Terms and Conditions.” Accessing and/or using the website www.decoprim.md by you constitutes ACCEPTANCE of these conditions and obligates you to comply with them. decoprim.md reserves the right to modify the Terms and Conditions at any time. Any changes to the Terms and Conditions will take effect only for new orders placed after the publication of these changes on this website.

1. General provisions
   1. When registering the order in the online store, the Customer accepts the Terms and Conditions of Sale of Products (hereinafter – Terms and Conditions) presented below.
   2. These Terms and Conditions, as well as the information about the products displayed on the site are public offers, in accordance with the provisions of the Civil Code of the Republic of Moldova and Law No. 284 on Electronic Commerce. The Buyer, after having familiarized himself with the text of these conditions of sale, accepts them by checking the paragraph “I have become acquainted with the terms and conditions of sale on the decoprim.md site”.
   3. The relations between the client and the seller are established on the basis of Law No. 105 of 13.03.2003 on the Protection of Consumer Rights, and other normative acts adopted in accordance with it. 1.4. The Seller reserves the right to amend these Terms and Conditions, and the Client is obliged to monitor the amendments regularly. 1.5 In order to improve the quality of customer service and taking into account the fluctuation of the exchange rate and the volume of suppliers with whom we work, as well as the fact that all data is managed by the robot and errors may occur, the Client, prior to Order Confirmation, will contact the operator to check the price and the presence of the goods in stock. 1.6. The Client accepts the Terms and Conditions by clicking the “Order Confirmation” button at the last stage of registering the order on the site. 1.7 Payment of the order does not represent the successful completion of the sale-purchase transaction without its confirmation by the seller. 1.8 Sale – purchase takes place only after the Client receives confirmation / acceptance from the seller about the completion of the transaction.
2. Terms used in this document
   1. Customer – natural or legal person who places an order on www.decoprim.md
   2. Seller -Decoprim Plus SRL
   3. Online store – website, e-commerce space, which is owned by the seller and has the Internet address www.decoprim.md. Here are presented the products and services, payment and delivery conditions for the registration of these orders by customers.
   4. Website – www.decoprim.md
   5. Product – good, object intended for a specific human need, which is for sale on the site.
   6. Order – registration of the request for the procurement of goods and services, in accordance with the list of products offered on the site.
   7. Delivery service – the service that provides delivery services for orders to customers.
3. Registration on the site
   1. The Seller is not responsible for the accuracy and correctness of the information provided by the Customer during registration.
4. Registration and deadline: www.decoprim.md order delivery
   1. The customer’s order can be taken in the following ways: by phone or registered by the customer on the website. The details of the order registration are described in the section “How to register the order”.
   2. When registering the order, the customer must specify the following information: the name and surname of the Customer or the recipient of the order, the delivery address of the order, the contact phone number, and the e-mail address.
   3. After placing the order, the customer is provided with information on the expected date of delivery of the order by the Delivery Service. The specified date depends on the availability of the ordered products in the seller’s warehouse and the time required to process the order.
   4. The Seller has the right to refuse to register the order, if the Customer has already placed an order for 5 or more units, which he previously refused, for reasons not related to the presence of defects in these products.
   5. All information materials displayed on the site are of an advisory nature and cannot fully convey accurate information about the properties and characteristics of the goods, including color, size and shape. If the customer has any questions regarding the properties and characteristics of the products, before placing an order, he must contact the Information Service at the phone number +373 60 322 200.
   6. In the event of the lack of the ordered product in the seller’s warehouse, the seller has the right to cancel the order and inform the customer by sending an e-mail to the specified address, or by telephone.
   7. In the event of cancellation of the Prepaid Order, the cost of the canceled product is returned to the customer through the method in which the payment was initially made.
5. Delivery
   1. Product delivery methods are mentioned on the website.
   2. The seller will do everything possible to comply with the delivery conditions specified on the site, however, possible delays in delivery are possible, which may occur due to unforeseen circumstances (heavy traffic, weather conditions, public holidays), and not due to the seller’s fault.
   3. The risk of accidental loss or damage to the product is transferred to the customer from the moment they receive the product and sign the documents confirming delivery.
   4. The shipping cost is calculated individually for each order, depending on the area and delivery method, and sometimes depending on the payment method, and is specified at the time of order registration on the site.
   5. Upon delivery, the product is delivered to the customer or person named as the recipient of the order. If the person is unable to obtain the product, which must be paid for in cash, the product is delivered to the person who is ready to provide details of the order (origin number and / or full name of the recipient) and pay for the order in full to the person making the delivery.
   6. Upon receiving the order, the customer must check the external appearance and packaging of the product, the number of products in the order, and its integrity.
6. Order payment
   1. The price of the product is indicated on the website. In the event of incorrect indication of the price of the product ordered by the Customer due to currency fluctuations and technical reasons, the seller will contact the customer as soon as possible to confirm the order at the corrected price or to cancel the order. If contacting the customer is not possible, this order is considered canceled.
   2. The price of the product may be changed unilaterally by the seller.
   3. The payment methods for the products are mentioned on the site, in the “Payment Methods” section. The agreed payment method is considered the method chosen by the customer, from all the payment methods available, at the time of placing the order.
   4. In the case of prepaid products, the order is accepted for processing only after the necessary funds are credited by the Client to the Seller’s current account. The product cannot be reserved upon order, and the Seller cannot guarantee its availability in the warehouse specified at the time of order registration, and as a consequence, the delivery time may be extended.
   5. In case of payment for the product by bank card, the authentication of the operation is performed by the bank. If the bank has reason to believe that the operation is fraudulent, it has the right to refuse this operation.
   6. The fees charged to the Consumer or Buyer for the electronic payment transaction for the value of products and/or services represent a will of the consumer or buyer and are agreed between the payment service user and the payment service provider and are limited to covering the actual costs of the payment service provider.
      • The consumer or buyer has the right to refuse the electronic payment transaction for the value of the products and/or services with the related commissions by choosing another payment method from the “Payment Methods” section.
      • Pursuant to the provisions of art. 38 para. (1) letter c) of Law no. 114 of 18.05.2012 on payment services and electronic money, all fees that the payment service user is to pay to his payment service provider are transparent, with the amounts and fees specified on the “Place an order” page, “Confirm order” section.
      • Returning the value of products and services using the same method of receiving financial means involves the collection of a revocation fee in the amount of the same fee charged for paying for services and products.
7. Returning products
   1. Return of the product of appropriate quality.
      • The customer has the right to refuse the ordered product at any time, before receiving it, and after receiving the goods – within 14 days. The return of the product of appropriate quality is made in strict accordance with Law No. 105/2013 on consumer protection and is possible in case of non-use of the good, preservation of the external appearance, consumer properties, as well as in the case of the existence of a document, which proves the fact and conditions of purchase of this product.
      • The customer does not have the right to refuse the product of appropriate quality, with specific individual properties, if the specified product can only be used by the customer.
      • In case the customer refuses the product in accordance with p. 6.1.1., the seller returns the amount paid for the returned product, excluding the delivery cost, no later than 15 days from the date of receipt by the seller of the written request from the customer.
      • Within 14 days from the date of receipt of the order, except for the day of purchase, the Customer has the right to exchange the product of appropriate quality for another similar product, only if this product does not suit the Customer in terms of shape, size, style, color or technical equipment. The Customer cannot exchange the product of appropriate quality, which is specified in the List of non-food products of good quality, which cannot be returned or exchanged, approved by Law No. 105 of 13.03.2003 on Consumer Protection.
      • If at the time of contacting the Customer, the similar product is not in stock, the Customer has the right to reject the order and request a refund of the amount paid for the product. The Seller must refund the amount paid for the returned product within 15 days from the date of return of the goods.
   2. Return of product of inadequate quality
      • The customer may return the product of inadequate quality to the seller or manufacturer, and has the right to demand a refund of the amount paid during the warranty period, the validity period, or if this period is not specified, within a reasonable period of time, not exceeding one year. The customer may also demand the exchange or elimination of defects in the product of inadequate quality.
      • In case of rejection of the Agreement by the Customer and submission of a request for reimbursement of the amount paid for the product, in accordance with the conditions of point 6.2.1., the amount paid shall be returned to the Customer within 15 days of receipt of the written request by the Seller.
   3. Refund of money paid
      • The amount of money paid is returned to the customer in the same way in which payment for the product was made.
   4. List of actions in case of violation by the Seller of the assortment conditions.
      • In the event of detecting in the delivered order a product that does not correspond to the ordered product, the Customer has the right to refuse the order and request the replacement of the product according to the ordered assortment, or to request a refund of the money paid for the product.
      • If product replacement is impossible, the Seller will notify the Customer by sending a message to the e-mail address specified by the Customer, and the money paid is returned in the manner provided in point 6.3.1.
   5. Detailed information about quality claims and product returns can be sent by e-mail to [email protected] or to the address Str. Petricani 17/3, Chisinau.
8. Privacy policy
   1. When registering the order on the website www.decoprim.md, the Customer provides the following information: name, surname, delivery address, e-mail address, telephone number.
   2. By providing personal information to the site, the Customer accepts its processing by the Seller, including for the promotion of the site’s products and services.
   3. The Client must be aware that all information provided for the implementation of this service will not be disclosed to unauthorized persons or sites. An exception may be the provision of personal information at the request of the competent bodies of the Republic of Moldova or at the request of the court. The Seller is responsible for maintaining the confidentiality of the Client’s personal information. The Client is obliged to provide reliable information. If the Client provides incorrect information, the Seller is not responsible for the information provided and the possible consequences.
   4. Please read the Privacy Policy regarding the processing of personal data, as part of this document.
9. Use of cookies
   1. The Seller has the right to use the “cookies” method. We use “cookies” to collect certain information about the Client and to track visits to our site. Sites often use this method to improve the identification of their users. “Cookies” are a small amount of information that is sent by the Client’s browser and stored on the computer’s hard drive. They are transmitted when the Client visits our site via a computer. If the Client does not delete “cookies”, each time he uses the same computer to access our site, the server will be notified of his visit, and we can collect statistical information about the Client’s activities on the site.
   2. See Cookie Policy as part of this document.
10. Security Measures We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be completely protected. Therefore, like other companies, we cannot guarantee the security of the information that the Customer provides, so he will do so at his own risk.
11. Minor Users In accordance with applicable law, the use of the Site and its content is intended for adult purchasers and we do not intend to sell products to minors. However, we cannot know the age of the people who visit our Site and therefore we adhere to the same privacy policy for people of all ages.
12. Other terms and conditions
    1. The relations between the Client and the Seller are regulated in accordance with the legislation in force in the Republic of Moldova.
    2. In case of any questions or complaints from the Client, he must contact the Customer Service at the phone number +373 60 322 200 or send a letter by e-mail: [email protected]. The Parties will try to resolve all disputes arising through negotiations, and in case of inability to reach a mutual agreement, the dispute will be submitted to the court, in accordance with the laws of the Republic of Moldova.
    3. The recognition by the court of the nullity of any provision of these Terms and Conditions does not constitute the nullity of the other provisions.

Complaints In case of complaints directly related to the moment of purchase and sale of goods, you can contact the Agency for Consumer Protection and Market Surveillance at the following coordinates: Chisinau municipality, 78 Vasile Alecsandri street, MD-2012. www.consumator.gov.md