WARRANTY

All products sold by the DecoPrim store, with the exception of reconditioned items, are covered by warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The products are new (except reconditioned ones), properly packaged, and sourced from authorized suppliers.

For products sold and delivered by DecoPrim, the warranty certificate is represented by the payment receipt and is valid for 12 months from the date of purchase.

For each eligible product, the customer will receive a payment receipt which serves as the warranty certificate. DecoPrim takes full responsibility for repair services during the warranty period.

In the event of a defect occurring during the warranty period, the product must be brought directly to our store at: str. Petricani 17/3. This authorized center will manage the entire warranty resolution process.

RETURNS AND EXCHANGES

If the buyer wishes to cancel the purchase, they are required to return the product at their own expense and responsibility to the DecoPrim store address: Chișinău, str. Petricani 17/3 (DecoPrim showroom and warehouse).

The buyer has the right to refuse the ordered goods at any time before receiving them, or within 14 days of receiving the goods, by presenting the sales receipt or fiscal invoice.

Also, within 14 days of receiving the order, the client has the right to exchange a product in perfect condition for a similar one if the original item does not suit them in terms of shape, size, style, color, dimensions, or configuration.

Conditions for returns:

  • The buyer must present the sales receipt or fiscal invoice;

  • The product must show no signs of use: scratches, chips, cuts, or other damage;

  • All original components, labels, instructions (if any), and factory markings must be preserved.

If the above conditions are not met, the Seller reserves the right to refuse the return of the product.